Terms & Conditions


Free Delivery Terms & Conditions

  • Please view our map for more delivery area information
  • We only sell to UK mainland (excluding Highlands & Islands & some areas in Scotland) as we use our delivery drivers
  • No deliveries on Saturdays, Sundays & bank holidays
  • We will contact you the day before delivery to let you know your order is on the way (multi drop van)
  • We only do ground floor door step deliveries unless an agreed installation is required
  • Please note that there must be access / parking for a HGV (heavy goods van)
  • We reserve the right to refuse any sale
  • All our products are bespoke custom made to order
  • We do no accept returns on bespoke custom made to order products
  • On rare occasions an item may not be in stock and will be ordered from manufacturer
  • If delivery time exceeds estimated dates, we will inform you with the option to cancel your order

Installation Terms & Conditions

  • Orders delivered may be flat pack for self assembly

Unsuccessful Deliveries Terms & Conditions

  • Unsuccessful delivery/ redelivery due to items being unable to be delivered between the agreed times will be charged at £25 ex VAT per item
  • If a custom made to order item is refused we will hold your goods for 1 month before disposing of the item. Within this time it is your responsibility to arrange collection or pay for a redelivery charge

Returns (Furniture) Terms & Conditions

  • All of our furniture is custom made to order
  • We do not accept returns or cancellations on custom made to order furniture as the furniture goes into a manufacturing process
  • If the goods are damaged you have a period of 1 day to inform us of any damage and we will replace the damaged goods
  • Refunds take 5 to 10 working days directly through our payment providers

Returns & Refund (Stationary) Terms & Conditions

  • You have a period of 14 days (the “Cancellation Period”) to cancel your order. The Cancellation Period begins the day after the day the Goods are delivered to you
  • You will then have 28 days to return your order to us
  • Please contact us before returning your item so we may give you the correct delivery information for the product
  • Once we have received your return we will process your refund and a credit will be applied to the original payment method

Furniture Colour / Finishes Terms & Conditions

Due to differences in brightness, contrast, and colour on different display screens, the furniture finishes are for guidance only